Let me start off by saying that it was a bad idea to go to plaza singapura's cafe cartel for my birthday lunch with milo and mion before our tutorial~
I forgot who suggested it but i think it's stupid me coz it was just at the entrance of plaza singapura, there were empty tables still and we had about an hour to spare~
This experience totally reminded me why i haven't been to cafe cartel in years~
Ok, so we were seated and we ordered 3 set lunches. We got ourselves some of their free-flow bread to cushion our tummies nicely first before the soup arrived:
I think it was mushroom soup; i kinda gulped it down without noticing~
That's mion's grilled fish pasta in cream sauce. We all tasted it and agreed that it was mediocre at best~
Milo ordered the same dish (jumbo chicken leg in black pepper sauce) and i thought we were going to receive our orders at the same time.
After about 15 minutes after ordering, both milo and mion have received their main courses. I have not. And the nightmare officially began.
I waited 10 more minutes before i got hold of a server to help me check on my order. He took look at our receipt and brushed me off by saying that my jumbo leg will need much longer to prepare. HELLO? My friend already had hers ok!?
But never mind, i gave them the benefit of the doubt and waited for 10 more minutes before i got hold of another server to help me check on my order in the kitchen. He said he would and he returned with a freakin' wrong dish!
I then got hold of first server who brushed me off to check on my order coz my order has had ample time to be prepared, rriigghhtt? He agreed and scurried off. By that time i was already seething with anger coz we had a tutorial class to rush to!
I managed to get hold of a manager and complained to her that i have been waiting for almost 40 minutes and there's still no sight of my stupid jumbo chicken leg! She finally got another server to get me my freakin' order and mumbled a sorry to me. Wah lao!
Here's the offending dish:
They've obviously forgotten about my order lor. And it's not even that nice. The chicken would have been tasteless without the black pepper sauce~
Magnolia ice-cream. -_-"
I only had less than 15 minutes to gulp down my lunch and ice-cream before rushing off to class!
I sent them a complaint via their online feedback form some time later and insisted on a reponse from them in my complaint, if not i think they will 不把我放在眼里 leh! I received a reply 2 days later saying that they will conduct an internal investigation~
On the very next day, they replied and apologised, saying that the staff "acknowledged the incident with regrets". Yeh right. Like i believe!
Both of their emails actually sound suspiciously like template answers to me. I remember reading the exact same words from another blog where the blogger had complained to cafe cartel and received their email reply too!
Cafe Cartel 根本一点诚意都沒有嘛!